FAQ
Frequently Ask Questions
FAQ
Frequently asked sales questions
If you don’t find the answer to your question(s) here, we would ask you to fill in our contact form so we can reach out to you and assist you further.
We discuss your needs and production requirements to find the best solution. Based on this, we prepare a quote including descriptions of the machines, specifications, additional options, prices, and delivery terms. If desired, you can see a demonstration of our machines at our Test Center, where we can even work with your own products. This allows you to get a clear understanding of what it’s like to produce with our machines. Once we reach an agreement, we will start producing the machines. When the machines are delivered, we can install them on-site. Your staff can be trained either at our facility or on-site to operate, clean, and perform minor maintenance on the machines.
Yes, our machines are modularly designed and can be easily integrated into existing production lines. Our team provides advice and support for implementation. However, it is essential for us to have specifications of your existing machines to tailor the construction of our machines accordingly. This includes details such as working height, production speed, maximum clearance height, etc.
To answer this question, we would need to learn more about your needs and production requirements. This way, we can advise you on selecting the most efficient and cost-effective machines.
Absolutely, we offer installation services and training to ensure your team can operate, clean, and maintain the machines efficiently and safely.
You can request a quote via our online form on the contact page or by directly reaching out to us via phone or email.
Yes, we deliver our machines worldwide and handle all necessary export documentation and logistics.
Delivery times vary depending on availability and the type of machine. If we have the machines in stock, we can often send them within 2 weeks. We aim to serve you as quickly as possible and will communicate the expected delivery time when placing the order.
Can't find your answer? Ask us
If you don’t find the answer to your question(s) here, we would ask you to fill in our contact form so we can reach out to you and assist you further, or give us a call!
+31 75 621 1780
FAQ
Frequently asked customer questions
If you don’t find the answer to your question(s) here, we would ask you to fill in our contact form so we can reach out to you and assist you further.
Like all machines, ours require periodic maintenance. These requirements are described in the manuals provided with each machine. Additionally, during delivery or installation, we will explain to your staff how to clean, maintain, and replace parts as needed. From our experience, keeping the machines clean is the most important factor to ensure maximum lifespan and to prevent wear and tear.
Yes, we offer a wide range of original spare parts for our machines, which we can often ship directly from our warehouse. Please contact us for availability and delivery.
For technical support, you can contact us by phone or submit a request via our online form. We will do our best to assist you as quickly as possible or send a technician if necessary.
We offer trade-in options for used machines, depending on their condition and type. Based on photos of your current machine, we can make an assessment and provide you with a suitable proposal. In some cases, we also buy back machines to refurbish and offer them as used models.
